Updated hourly

Live Support Status

Real-time metrics from our US-based support team. We respond in minutes, not days.

First Response Time

How quickly we respond to your first message. Our US-based team is online during business hours.

2minmedian
30-day trend

Resolution Time

How long it takes to fully resolve your issue. Most tickets are closed within the same day.

1.7hrsmedian
30-day trend

24-Hour Resolution Rate

Percentage of tickets fully resolved within 24 hours. We prioritize fast, complete solutions.

66%median
30-day trend

Customer Satisfaction

Average rating from post-ticket surveys. Your feedback helps us continuously improve.

5.0/5

Why We Publish This

Transparency builds trust. We believe you deserve to see exactly how we perform.

Most payroll providers make you wait days for a response when something goes wrong. You submit a ticket, get an auto-reply, and hope someone eventually reads it. Meanwhile, your employees are asking why their paycheck is wrong.

At Warp, every customer gets a dedicated account manager. You can reach them directly over email, Slack, or text. They know your business, your team, and your setup. When you have a question, you get a real answer from a real person within minutes.

We publish these metrics because we believe in accountability. Payroll affects people's livelihoods, and we take that seriously. These numbers reflect the standard we hold ourselves to every single day.

US-Based Team

Our support team is based in the US and available during business hours. We speak your language and understand your context.

Direct Access

Reach your account manager over email, Slack, or text. They know your business and respond personally.

Compliance Experts

Our team includes payroll tax specialists who understand multi-state complexity and resolve issues quickly.

We Win When You Win

Your success is our success. We treat your business like our own and fight for you every day.

World-class teams run at Warp speed

"Warp gives me peace of mind. I don't have to worry about compliance or tax notices. I've gotten back so much time from payroll headaches."

Rahul Sonwalkar, Founder, Julius AI

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"Warp has been essential for our growth. We can focus on building great products instead of worrying about payroll."

John Kim, CEO, Paraform

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"Using Warp feels like the first time I used Linear or Superhuman. The realization that payroll can just work. Never think about payroll again."

Daksh Gupta, Founder, Greptile

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"We switched from Rippling to Warp and scaled from 10 to 100 employees. The difference has been striking. Warp delivered on rapid growth without breaking down every week. The basics work reliably."

Sobhan Nejad, COO, Bland AI

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Experience support that responds in minutes